Certified IDEAL service technician for cutting machines

Technical basics & machine specification

• Machine architecture: structure, mechanical components and function groups.

Installation & commissioning

• Installation & assembly: Correct alignment, leveling and mechanical connection.

• Electrical connection: Correct cabling and testing of sensors/actuators.

• Software setup: Installing firmware updates and configuring operating parameters.

Maintenance & servicing

• Preventive maintenance: Carrying out maintenance cycles in accordance with service checklists.

• Wear parts management: Identification and replacement of critical components.

Diagnosis & troubleshooting

• Practical workshop: simulation of real fault scenarios directly on the machine.

Safety & soft skills

• Occupational safety: Instruction in applicable safety guidelines.

• Customer communication: Professional appearance and competent advice in the event of service.

The qualification of your technicians is not just a technical necessity, but an investment with a measurable return on investment (ROI). Benefit from the following economic advantages:

• Maximization of system availability (uptime): Well-trained technicians identify potential sources of error preventively. This drastically reduces unplanned downtime for the end customer and increases their productivity.

• Reduction in service costs: Precise diagnostics shorten troubleshooting and avoid unnecessary replacement parts. "First-time fix" rates increase, which reduces travel and personnel costs per service call.

• Long-term increase in the value of machines: Professional maintenance in accordance with the manufacturer's specifications extends the service life of components and ensures the high resale value of your customers' systems.

• Liability and legal security: Correct documentation and compliance with safety standards minimize liability risks in the event of accidents at work or warranty claims.

• Strengthening customer loyalty: Competent technicians act as quality partners on site. This creates trust, increases customer satisfaction and opens up opportunities for follow-up orders in the after-sales area.

• IDEAL dealer

• Service technician